Debugging
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      K10 Troubleshooting Guide

      Identify and resolve common issues.

      Backup Actions

      Description Error Resolution
      Ignore Exceptions to overcome failed snapshots Deployment not in ready state https://kb.kasten.io/knowledge/ignore-exceptions-failed-snapshots

       

      Restore Actions

      Description Error Resolution
      Restore fails due to SCC issue Failed to restore spec artifacts https://kb.kasten.io/knowledge/clone-fails-due-to-permission-issue
      Restore job fails with ImagePull error Failed to pull image (ErrImagePull) https://kb.kasten.io/knowledge/clone-fails-with-imagepull-error
      XFS volume does not mount Duplicate UUID found

      https://kb.kasten.io/knowledge/xfsvolume-does-not-mount

       

      Export Actions

      Description Error Resolution
      Export fails with a timeout for large PVCs Context Deadline exceeded https://kb.kasten.io/knowledge/exportaction-fails-with-a-timeout
      Export jobs fail due to Object Storage issue Job failed to be executed - Invalid repository password https://kb.kasten.io/knowledge/exports-dont-work-after-k10-reinstall

       

      Import Actions

      Description Error Resolution
      Failed import jobs in target cluster No kopia manifests found in the repository https://kb.kasten.io/knowledge/import-failing-with-no-kopia-manifests

      Import job doesn't run

      		 No action was taken because the import artifacts already existed https://kb.kasten.io/knowledge/import-job-doesnt-run

      Import fails with authentication failed error messages

      		 chacha20poly1305: message authentication failed https://kb.kasten.io/knowledge/how-to-fix-failures-during-import