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Debugging

Debugging

Troubleshoot your K10 install

K10 Troubleshooting Guide

TLS handshake error in logs

Clone job fails with ImagePull error

Debug namespaces that are stuck in Terminating state

K10 Performance Troubleshooting Guide

Restore

K10 DR Restore - Internal error occurred: Could not retrieve artifacts for prefix

XFS volume restore does not mount

Clone job fails due to scc issue

Snapshot

Debugging backups with Longhorn CSI

Ignore exceptions to overcome failed snapshots

Export

K10 - vSphere Block Mode Exports failure with error code 14009

Export fails with a timeout for large PVCs

Exports don't work after K10 reinstall

Import

Failed import jobs in target cluster with the error "No kopia manifests found in the repository"

Import job doesn't run

Import fails with the message "chacha20poly1305: message authentication failed"

K10 Operations

Openshift Authentication - Failed to authenticate: oidc: failed to get token: oauth2: cannot fetch token

Security Context Constraints(SCC) capabilities setting for Generic Storage Backup and Restore with OCP 4.11 or higher

Operating K10

Debugging failure in generating K10 reports due to the DNS issues

Debugging k10-grafana pod in CrashLoopBackOff status

Troubleshooting CNI access "the server is currently unable to handle the request"

Issue with Openshift OAuth apiserver after K10 installation with SCCs

How to deal with 401 - Unauthorized or x509 errors while accessing K10's dashboard

Gateway-svc pod in "ErrImagePull" status after upgrade of K10 to latest version

Refresh of retention of immutable backups in a repository failed

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Multicluster

Bootstrapping secondary clusters fails in k10multicluster setup due to certificates

Clusters are in Removal Pending state either after disconnecting or destroying your cluster before using 'disconnect Secondary' in k10multicluster tool.

K10 and VBR

K10 Plugin does not appear on VBR Console under Backup Infrastructure

'Failed to connect Kasten k10 instance', to the Veeam Backup & Recovery server

VBR - Repository not found